Effective date: January 29, 2018
A cookie is a file containing an identifier (a string of letters and numbers) that is sent by a web server to a web browser and is stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server. Cookies may be either “persistent” cookies or “session” cookies: a persistent cookie will be stored by a web browser and will remain valid until its set expiry date, unless deleted by the user before the expiry date; a session cookie, on the other hand, will expire at the end of the user session, when the web browser is closed. Cookies can be used by web servers to identify and track users as they navigate different pages on a website and identify users returning to a website.
We use both session and persistent cookies on our website to improve and protect the services, and to communicate with users for support and marketing purposes. In particular:
- Analysis and improvement of services: Cookies help us understand how users reach our website and how they behave on our website, which helps us to make our website and services work better for you.
- Better advertising: Cookies help us provide more relevant advertising on our website. For example, we might use a cookie to help prevent you from seeing the same advertisement multiple times or to measure how many times an advertisement is viewed or clicked on.
Please refer to the Table of Cookies below for more on how we use third party analytics.
Pixel tags (also known as web beacons or clear GIFs) may be used in connection with some of our services to track the actions of email recipients and other users, measure the success of our marketing campaigns and compile statistics about usage of our services and response rates.
Table of First Party cookies
Cookies that we commonly use are listed below. This list is not exhaustive, but describes the main reasons we typically set cookies.
|session||Allows us to provide basic services to you as a user. For example: synchronising your account authentication if you have multiple browser tabs open||Session|
|country||Sets a country code as determined by your IP address||Persistent|
|lang||Sets a language code||Persistent|
|cid||Sets a value to track visitor metrics||Persistent|
Table of Third Party cookies
|Used for analytics and service improvement|
|Freshworks||Used for webchat and customer support||Freshworks|
- Firefox: you can block all cookies by clicking “Open the menu” icon, “Options”, “Privacy”, selecting “Use custom settings for history” from the drop-down menu, and unticking “Accept cookies from sites”; and
- Chrome: you can block all cookies by accessing the “Customise and control” menu, and clicking “Settings”, “Advanced”, “Privacy and security” and “Content settings”, and then deselecting “Allow sites to save and read cookie data (recommended)” under the “Cookies” heading.
Blocking all cookies will have a negative impact upon the usability of many websites. If you block cookies, you will not be able to use all the features on our website.
You can delete cookies already stored on your computer; for example:
- Firefox: you can delete cookies by clicking “Open the menu” icon, “Options” and “Privacy”, then selecting “Use custom settings for history” from the drop-down menu, clicking “Show Cookies”, and then clicking “Remove All”; and
- Chrome: you can delete all cookies by accessing the “Customise and control” menu, and clicking “Settings”, “Advanced” and “Privacy and security”, and then selecting Clear browsing data”.
Deleting cookies will have a negative impact on the usability of many websites.